The roadmap to Nirvana
Wednesday, 9 August 2017
In 2003 the research paper on creating a real adaptive enterprise using performance management, titled ‘On the road to Nirvana, creating the real enterprise’, was published. The big question since then has been: how to get to Nirvana? Based on the results of an extensive range of interviews with academics and practitioners and another elaborate […]
On the road to Nirvana, creating the real adaptive enterprise
Wednesday, 9 August 2017
In April 2003 I was asked by Hyperion Solutions to write a research paper on the future of the performance management cycle, consisting of the planning, budgeting, forecasting, measurement and rewarding processes. The aim was to describe an organization called Nirvana, where the performance management cycle is both efficient and effective, where everyone in the […]
The role of information technology in the High Performance Organisation
Wednesday, 9 August 2017
The results of the HPO research show that investing in IT does not make organizations necessarily a HPO. At the same time, this does not mean that IT is not important for an organization: many of the HPO factors cannot be improved without IT systems. The HPO research shows that merely implementing new IT systems […]
The secret of High Performance Management Organizations
Wednesday, 9 August 2017
In the past few decades organizations all over the world have been searching for the elements that constitute continuous organizational success. Fuelled by bestsellers such as In Search Of Excellence and Good to Great, managers have been trying out many different improvement concepts, often with mixed results. The aim of this study was to identifying […]
Stimulating performance-driven behaviour to obtain better results
Wednesday, 9 August 2017
Performance management research predominantly focuses on the technicalities of implementing performance management and pays too little attention to behavioural aspects. A recent study identified twenty behavioural factors that contribute to the successful implementation and use of performance management. The research study discussed in this paper continues this line of research, by addressing the question how […]
Performance Management in the dutch public sector: An overview and latest developments
Wednesday, 9 August 2017
In the past decade, several attempts have been made to improve performance management in the Dutch public sector. These have had mixed results. This article gives an overview of performance management programmes initiated by Dutch government and semi-government bodies. It also discusses areas of special attention for the implementation of performance management in public sector […]
Performance-driven behaviour: A cross-country comparison
Wednesday, 9 August 2017
An increasing number of organisations are implementing strategic performance management systems. Despite the increase in experience gained with implementing this approach, there is still a lot to be learned about the factors that influence the everyday use of performance management and of the factors that influence performance-driven behaviour. De Waal identified behavioural factors that have […]
The power of world-class Performance management: Use it!
Wednesday, 9 August 2017
To become a world-class organization, a world-class performance management process is a must. This article provides the framework necessary for developing a world-class performance management process. It is based on the practices of world-class corporations like Sara Lee, Emerson Electric, Philip Electronics, KLM Royal Dutch Airlines, NEC, and Xerox, who have all used techniques described […]
The role of behavioural factors in the successful implementation and use of Performance Management Systems
Wednesday, 9 August 2017
The paper examines the role behavioral factors play in the successful implementation and use of performance management systems that are based on critical success factors, key performance indicators and the balanced scorecard. Case study research was performed which identified 18 individual behavioral factors to be important. The research also showed that the use stage in […]
The future of the balanced scorecard
Wednesday, 9 August 2017
During the 2002 PMA-conference, held in July in Boston, USA, professor Kaplan was the key-note speaker. André de Waal was fortunate to be able to speak to him after his speech. This article is a summary of the interview and parts of Kaplan’s speech.