Performance Management Analysis

A case study at a dutch municipality

Researchers are increasingly interested in the relation between behaviour and the use of performance management systems. It is important to study this relation because the use of performance management improves performance driven behaviour, and consequently the results of an organisation. Recently a tool called the performance management analysis was developed, which can help an organisation evaluate its degree of performance drive. This article describes the application of this tool at a Dutch municipality. The results of the analysis offered the municipality a clear insight into the areas that needed attention, which enticed the start of several performance management improvement projects.

Year of publication:2006
Authors:A.A. de Waal and G. Gerritsen-Medema
Published in:International Journal of Productivity and Performance Management, vol. 55, no. 1, 2006
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