The effects of Performance Management on the organisational results of a bank

This article is the winner of the 2008 Highly Commended Paper Award of the Journal of Productivity and Performance Management

Research shows that the use of a performance management system leads to better organisational results. There is however little research into the actual mechanisms which cause this positive effect. This article describes the results of a study that explored the impact and working of a new performance management system in a branch of a bank, and thereby sheds light on the important role behavioural factors play in the successful implementation and use of performance management.