The effects of Performance Management on the organisational results of a bank

This article is the winner of the 2008 Highly Commended Paper Award of the Journal of Productivity and Performance Management

Research shows that the use of a performance management system leads to better organisational results. There is however little research into the actual mechanisms which cause this positive effect. This article describes the results of a study that explored the impact and working of a new performance management system in a branch of a bank, and thereby sheds light on the important role behavioural factors play in the successful implementation and use of performance management.

Year of publication:2007
Authors:André A. de Waal and Vincent Coevert
Published in:International Journal of Productivity and Performance Management, August 2007
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