The future of the balanced scorecard
An interview with prof. dr. Robert S. KAPLAN
During the 2002 PMA-conference, held in July in Boston, USA, professor Kaplan was the key-note speaker. André de Waal was fortunate to be able to speak to him after his speech. This article is a summary of the interview and parts of Kaplan’s speech.
|Year of publication:||2003|
|Author:||A.A. de Waal|
|Published in:||Measuring Business Excellence, vol. 7, no. 1, 2003|