The future of the balanced scorecard

An interview with prof. dr. Robert S. KAPLAN

During the 2002 PMA-conference, held in July in Boston, USA, professor Kaplan was the key-note speaker. André de Waal was fortunate to be able to speak to him after his speech. This article is a summary of the interview and parts of Kaplan’s speech.

Year of publication:2003
Author:A.A. de Waal
Published in:Measuring Business Excellence, vol. 7, no. 1, 2003
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