The power of world-class Performance management: Use it!

To become a world-class organization, a world-class performance management process is a must. This article provides the framework necessary for developing a world-class performance management process. It is based on the practices of world-class corporations like Sara Lee, Emerson Electric, Philip Electronics, KLM Royal Dutch Airlines, NEC, and Xerox, who have all used techniques described in this article to improve their performance management process. The ideas described are based on a benchmark study performed by the author at these prominent, global companies.

Year of publication:2002
Author:A.A. de Waal
Published in:Measuring Business Excellence, vol. 6, no. 3, 2002
Download full publication