The role of information technology in the High Performance Organisation

The results of the HPO research show that investing in IT does not make organizations necessarily a HPO. At the same time, this does not mean that IT is not important for an organization: many of the HPO factors cannot be improved without IT systems. The HPO research shows that merely implementing new IT systems and technology does not ‘automatically’ help the organization perform continuously better than its competitors. To investigate this surprising finding, a follow-up study was started to investigate what role IT does play in the creation and maintenance of a HPO. This white paper summarizes the results of the research.