The secret of High Performance Management Organizations

In the past few decades organizations all over the world have been searching for the elements that constitute continuous organizational success. Fuelled by bestsellers such as In Search Of Excellence and Good to Great, managers have been trying out many different improvement concepts, often with mixed results. The aim of this study was to identifying the factors that determine the continuous success of a high performance organization (HPO). A meta analysis of 280 research studies into high performance initially identified 35 characteristics of a HPO. These were subsequently used in a case study at a large financial service provider, to identify its HPO status and the improvements needed to become a real excellent organization. The results of the study show that it is possible to identify factors that determine continuous organizational success, and that managers can be offered a framework that adds focus to improvement.

Year of publication:2008
Author:André A. de Waal
Published in:Management Online Review, April 2008
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